Comments on: Global Virtual Office Solutions Sets Record Straight

By: Alan

Alan — Thu, 08 Jan 2009 14:43:18 +0000

Hello again,

Glad to be of serivce. If anyone has any queries regarding our virtual offices worldwide please email us at info@global-virtualoffice.com or view our site http://www.global-virtualoffice.com

For the month of January we are offering 20% discounts on all listed prices.

By: Maggie Correta

Maggie Correta — Tue, 06 Jan 2009 11:46:35 +0000

I agree with Mike. Customer service goes a long away in any industry — even serviced office space and global virtual solutions. I might even say “especially” with virtual office solutions on an international scale.

Since you can’t just drive over to Global Virtual Office Solutions and speak with someone, virtual customer support becomes vital. This company demonstrated that customer service is one of its foundations.

I think keeping the website up to date is also vita. Good customer service doesn’t market one thing and then offer another. In this case, Global Virtual Office Solutions was offering more than its website offered, which is definitely the side of the fence to fall on.

By: Mike Sullivan

Mike Sullivan — Wed, 31 Dec 2008 15:37:24 +0000

I recently was doing research on some products I wanted to buy and I narrowed my selection to two choices. The final decision was simple. In reviews, many people talked about how great one company’s customer support and warranty service was. Customer support was never mentioned for the other company. I chose the product from the company where customer support was never mentioned. They had a “perfect” product that rarely failed. The other company had a great product, but it routinely failed after about 2 years and they always fixed the problem for free – no questions asked. Otherwise the products were comparable.

The analogy isn’t perfect here, but it does pay to keep one’s website up to date and offerings clearly articulated. Then little or no customer response is necessary. And to Bill’s point, if competitors have a clearly defined set of product information on their sites, then prospects are likely to quickly leave a website with incomplete or unclear information.

By: Elizabeth Sanchez

Elizabeth Sanchez — Wed, 31 Dec 2008 13:50:51 +0000

In the course of writing these posts, Jennifer inadvertently uncovered a characteristic of this virtual office service that is admirable: quick responses. Jennifer said Andy wrote back at about midnight his time, which would have been just a few hours after she e-mailed him by U.S. time standards. That shows not only a quick response but also a willingness to respond even after hours. Then we see Alan responding again inviting any questions about its virtual office services. Bravo to Global Virtual Office Solutions on the customer service front.

By: Bill Brookshire

Bill Brookshire — Tue, 30 Dec 2008 15:14:05 +0000

I thought it interesting how Andy said they needed to update the website. This whole exercise demonstrates how players in the virtual office and serviced office space need to stay on top of their online presence. People are searching and comparing one executive office suite rental to another and I bet many times the site that gives the clearest, most comprehensive information gets the first call. There is something to be said for not listing prices for serviced offices, but with virtual office solutions it seems more like a commodity where people want to see what the costs are upfront so they can shop “virtually” for their global phone service.

By: Alan

Alan — Tue, 30 Dec 2008 14:21:27 +0000

Hello Jennifer,

Thank you once again. As you stated if anyone has any queries they can email our office at info@global-virtualoffice.com and we would be glad to assist them.

Alan

By: Marcus Hester

Marcus Hester — Tue, 30 Dec 2008 14:09:16 +0000

This is helpful information. It always helps when virtual office providers spell out in no uncertain terms what you really get. There are a few virtual office companies out there that do have hidden fees you have to watch for. Some have charged me for phantom calls, saying they were call from a payphone. Some virtual office phone services make you jump through hoops to get those calls blocked. Others make it simple to pay for only the legitimate calls you are really receiving.