Office Space News
Pacific Business Centers Deploy UltraSoft System
Published November 5th, 2009 by Jennifer LeClaire
California serviced office provider Pacific Business Centers is getting even more high-tech in its quest to better serve its customers. Pacific Business Centers deployed the UltraSoft system to gain end-to-end control over its 15 business center operations in the Golden State.
UltraSoftBIS is a turnkey software solution designed for the specialized needs of the office business center market. The software automates the entire business center process from sales force automation to contract generation and from billing and key management information reporting.
“The main reason we chose the UltraSoft software was because it brings all the various support pieces we need, such as CRM, contract management, occupancy management, invoicing, and reporting, in one single integrated package,” says Laurent Dhollande, CEO of Pacific Business Centers. “It makes a lot of sense to eliminate data entry redundancy across separate systems, no matter how good our dedicated legacy programs were.”
Pacific Business Centers offers a wide range of part-time and full-time furnished office space including virtual offices, private offices, and mini-suites in a shared infrastructure environment. Clients have access to conference rooms, VoIP telephony, unified messaging, answering services, IT support, admin support, bookkeeping services, and online legal library under a pay-per-use hosted model.
UltraSoftBIS gives Pacific Business Centers access to over 50 automated management reports so the company can monitor key performance indicators and assess the business at every angle. Dhollande likes the fact that the software helps him discover potential problems and identify opportunities that lead to greater profitability.
“A critical driver of our choice was to standardize on the platform we thought was most likely to become the new standard for our industry,” Dhollande says. “This is important as our growth strategy is based on partnering with OBC operators around the U.S. that will share common technology platforms with us.”
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Melanie Jones November 5th, 2009 at 3:30 pm
Pacific Business Centers is one of those high-tech serviced office companies, so it doesn’t surprise me that they have invested in this type of software. This should give the software provider even more credibility with the executive suites industry than it already has because PBC is a big score of a client.
Bill Brookshire November 5th, 2009 at 4:12 pm
It seems like every industry has its industry-specific software. I guess the serviced office industry shouldn’t be any different. Pacific Business Centers is definitely one of those high tech companies, so the fact that they chose this software is a big score for Ultrasoft.
Mike Sullivan November 5th, 2009 at 7:29 pm
Ultrasoft is interesting. When I was in my former place of employment (a large office suite provider) we considered using it, but it was not web based. Otherwise, it was clearly a very impressive tool. It covered all the bases… not just sales force automation, but billing and other back end processes.
Laurent Dhollande November 6th, 2009 at 10:41 pm
This is Laurent with Pacific Business Centers. Mike’s comment is interesting in that selecting a web based program was a critical driver of our selection process. We believe in the Software-as-a-Service model (SaaS). In fact our previous software solutions included SalesForce.com (CRM), Quickbooks Online (invoicing and accounting), OfficeWyze and MorningStar (web version as well as sewrver-based version). In the end we thought it was much more valuable to have a solid integrated solution like UltraSoft, even thorugh it is not web based, than to keep the piecemeal solutions we had (or in some cases the integrated programs we thought were just not good enough). This was a difficult choice because we were big fans of SalesForce.com for example on the CRM side, but we have already been rewarded with that choice beyond our expectations. The reallly good news is that Harun and the Ultrasoft team are working hard on a web-based solution, which we may want to migrate to eventually.