Office Space News
Abbey Business Centres Launches Satisfaction Guarantee
Published November 10th, 2009 by Jennifer LeClaire
We’ve seen all sorts of promotions in the serviced office industry in recent months. Many of them have revolved around free office space – from one month to one year.
Abbey Business Centres is breaking free from the status quo with a new promotion that aims to prove its serviced office facilities and customer service are not to be beat. The service is dubbed “Satisfaction Guarantee.”
“We are proud of our unique selling point of delivering unrivaled customer service backed by our record of longevity in both client and staff retention,” says Julie Calder, managing director of Abbey Business Centres. “ But business nowadays cannot afford to live solely on its reputation so we have backed this up with a cast iron guarantee.”
With its industry-first customer service guarantee, Abbey Business Centres is hoping to get the attention of companies that have not worked in an executive suite facility before. Once Abbey gets their attention, they figure, they’ll woo them with the traditional serviced office advantage: lease flexibility.
Here’s how it works: Clients that move into any of Abbey’s serviced office properties, including the iconic 30 St. Mary Axe (’The Gherkin’) tower in London, can cancel their lease agreement if they are not 100 percent satisfied with the service they have received. This is an unprecedented opportunity to test Abbey’s award-winning serviced office space risk free.
“The business center ethos is all about offering the utmost flexibility possible and the new service takes this to a new level,” Calder says. “We hope the guarantee will allay any fears potential clients who have never used serviced offices before might have. It may also encourage businesses which are unhappy with their current office provider to come and try us out.”
Abbey Business Centres is hardly the new kid on the block. The serviced office company opened its doors 11 years ago and had since managed the office needs of thousands of businesses, from start-ups to small- to mid-sized businesses to international corporations. Some of Abbey’s clients include Shell, Barclays, AXA PPP Healthcare, BT and 02.
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Elizabeth Sanchez November 10th, 2009 at 1:30 pm
Wow. That’s a pretty bold offer. It seems like I did see a serviced office company in Singapore offer a money back guarantee once. But that may have been for virtual offices. In any case, Abbey is a great company and this is a great offer. People who have hesitated to try serviced offices should feel better about it with a service guarantee. I wonder if other executive suite companies will be forced to follow suit?