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Office Productivity

Call Ruby Rises on Virtual Receptionist Service

Published January 27th, 2010 by Jennifer LeClaire

Need help with the phones? Call Ruby. She’s a real, live receptionist that promises to handle your calls with care. She’ll customize your greeting, screen, announce and transfer your calls, take messages and otherwise serve as your all-inclusive virtual receptionist. Of course, there’s more than one “Ruby.”

There’s lots of so-called Rubies at Ruby Receptionists, a Portland, Oregon-based virtual receptionist company. Ruby Receptionists uses remote virtual receptionists that are trained to offer cheerful greetings and professional service. The company’s stated goal: to make you look good.

Ruby Receptionists has a five-step formula for success that goes something like this:

  1. They hire the best and brightest virtual receptionists.
  2. They improve your company’s image while keeping your costs low.
  3. They staff virtual receptionists that make great first impressions.
  4. They make your callers think they work in your office space.
  5. They take your calls when and where you like.

Ruby Receptionists is no fly-by-night outfit, either. It’s one of Portland’s Fastest 100 Growing Companies, according to the Portland Business Journal and was listed on the 100 Best Companies to Work for in Oregon. The company was also recently featured on its local NBC affiliate.

Ruby’s clients include lawyers, retailers, technology companies, accountants, non-profit organizations, computer consultants, financial consultants, mortgage brokers, marketing firms, stock brokers, sales organizations and many others.

What’s it going to cost you? You can tap into the professionalism of Ruby Receptionists for as little as $199 a month. That gets you 100 receptionist minutes, Ruby Voicemail with e-mail notification, unlimited talk time, unlimited voicemail time, and an exclusive member services area that includes real-time call reports. For heavy users, there are plans that run up to 500 reception minutes for $669.

If you aren’t too sure, you can get a free 14-day trial and try the service out for yourself. Let them know aBetterOffice.com sent you.

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About the Author

Jennifer LeClaire

Jennifer LeClaire is a veteran business journalist, editor and new media entrepreneur with a strong niche in real estate and technology. She works from a home office on the beach in South Florida. You can reach her through LinkedIn. www.linkedin.com/in/jleclaire

7 Responses

Taylor Adkins January 27th, 2010 at 8:01 am

Sounds like a great service. My only advice to potential clients would be two things.

#1. Pick up your phone. The more times that your receptionist can’t reach you, the more the illusion that you share an office with them will disappear. It will lead to more questions from the caller that the receptionist can’t answer and it will make it look like your business is some sort of call center.

#2. Make sure the receptionist has some sort of info on file about your company so they can at least answer basic questions. If a caller can’t get answers about what your company does and who runs it, you’ve got issues.

This goes for any type of call patch service. It sounds elementary but these issues come up often with this type of service.

Elizabeth Sanchez January 27th, 2010 at 11:11 am

What a great company. I mean, they seem to really have their marketing down pat and the success is following them. Sounds like it’s only a matter of time before they’ll be competing with the Davinci Virtuals of the world. But this service seems geared a little more toward the higher end. I’d love to see how the two compare.

Bill Brookshire January 27th, 2010 at 11:29 am

I like what @Taylor has to say on the matter… I am wondering where you are from, Taylor… are you a consultant? A virtual office executive? How do you know so much about virtual receptionist services? This is really great advice on working with virtual receptionists.

Taylor Adkins January 27th, 2010 at 4:16 pm

@Bill…I work in the Executive Office business in the DC Metro Area. We provide virtual and executive offices. Just some observations I’ve made from the virtual side of the fence. It’s a great tool when correctly used. Sorry took so long to respond, busy day.

Bill Brookshire January 28th, 2010 at 5:17 am

Thanks @Taylor! Again, great advice.

Taylor Adkins January 28th, 2010 at 7:37 am

@Bill, my pleasure. Are you an executive office professional or user?

Bill Brookshire January 28th, 2010 at 7:57 am

@Taylor — occassional user. :)

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